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Maintenance & Support Plans

Ongoing system health checks, updates, and rapid on-site service to keep your system performing at its best.

Our Service, Warranty & Support Commitment

✔ 1 Year of Free Maintenance & Support Included

Every installation by J&J Security Solutions comes with one full year of complimentary service, which includes:

  • Full system health inspections
  • Firmware, software & security updates
  • Troubleshooting, recalibration & device optimization
  • Priority scheduling for on-site support
  • Remote diagnostics & assistance (where available)

This ensures your system performs flawlessly long after installation.


✔ 5-Year Warranty on All Equipment

All security cameras, access control hardware, automation devices, networking components, and low-voltage equipment installed by us include a 5-year equipment warranty.

If anything fails under normal operating conditions, we replace it — quickly and with no hassle.


✔ Comprehensive Service Plans for Any Size Installation

After your first year of free service, we offer ongoing service plans tailored to:

  • Residential homes
  • High-end estates
  • Small businesses
  • Commercial offices
  • Warehouses and industrial facilities
  • Multi-building or enterprise deployments

Pricing is based on the size of the system, scope of the installation, total number of devices, and the level of service required (monthly, quarterly, or annual plans available).

These plans keep your system optimized, secure, and professionally supported year-round.


✔ Actively Managed Network Services (Optional Add-On)

For customers who want the highest level of reliability and security, we offer Actively Managed Network Services, which include:

  • Proactive network health monitoring (connectivity, bandwidth, device status)
  • Automated security patching & firmware updates
  • Real-time alerts for device failure, outages, or unusual activity
  • Performance optimization for cameras, Wi-Fi, access control, and automation traffic
  • Remote troubleshooting and corrective action before issues become outages
  • Cybersecurity hardening (strong passwords, VLAN segmentation, firewall configuration where applicable)

This service ensures that your network — the backbone of your security and automation ecosystem — stays fast, secure, stable, and up to date at all times.

Schedule a time to discuss coverage needs